NAPA AUTO CARE MISSION STATEMENT:  

To provide the highest quality services and products with total customer satisfaction at all times, which create customer experiences that result in satisfaction and loyalty.

 

NAPA AUTOCARE CODE OF ETHICS:  

  • To perform high quality diagnostic and repair service at a fair price using quality NAPA parts.

  • To employ ASE certified technicians.

  • To be dedicated to customer satisfaction.

  • To exercise reasonable care for the customer's property while in our possession.

  • To obtain prior authorization and provide a price estimate for work performed.

  • To provide a system for fair settlement of customer complaints should they occur.

  • To maintain the highest standards of our profession.

  • To uphold the integrity of all members of the NAPA AutoCare program